1. Booking requests
Submitting an online request does not guarantee an appointment. Your appointment is confirmed when the selected Service Centre sends you a confirmation notice. The Service Centre may contact you if the requested time, service or transport option is unavailable.
2. Information you provide
You confirm that the booking information is accurate, that you own the vehicle or are authorised to arrange work on it, and that you will tell the Service Centre about relevant faults, warning messages, damage, modifications or safety concerns.
3. Appointment and completion times
Appointment and estimated completion times are indicative. Vehicle condition, diagnostics, parts availability, additional approved work and circumstances outside the Service Centre's reasonable control may affect completion.
4. Estimates and additional work
A displayed price is an estimate unless expressly identified as fixed. Consumer prices include GST where applicable. Final pricing may change following inspection or diagnosis. The Service Centre will seek your approval before carrying out additional chargeable work outside the agreed service.
5. Courtesy transport
The courtesy shuttle normally operates within a 5 km radius and is subject to route, passenger capacity, operating hours and Service Centre confirmation. An exact departure or arrival time is not guaranteed.
6. Complimentary loan vehicles
Free loan vehicles are subject to availability and are not guaranteed by submitting a request. Drivers may need to hold an accepted full licence, meet age and insurance requirements and sign a separate loan agreement. Fuel or charging, tolls, fines, damage, insurance excess, excess kilometres and cleaning charges may remain the driver's responsibility as stated in that agreement.
7. Rental vehicles
Selecting Rental Car redirects to rental.gloryevgroup.com.au. Rental availability, pricing, payment, insurance and cancellation are governed by the rental provider's separate terms and privacy notice.
8. Changing or cancelling a booking
You may change or cancel online more than 24 hours before the appointment. For changes within 24 hours, contact the selected Service Centre directly. Any cancellation or no-show fee must be disclosed before it becomes payable.
9. Vehicle condition and belongings
Remove valuables before leaving the vehicle and tell the Service Centre about existing damage, aftermarket accessories, dash cameras, child restraints or other items that may affect the work.
10. Communications and privacy
The selected Service Centre may contact you about confirmation, reminders, vehicle status, additional work and collection. These operational messages are separate from promotional marketing. Personal information is handled in accordance with the Privacy Collection Notice.
11. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or another law that cannot lawfully be excluded, restricted or modified.
12. Governing law
These terms are governed by the laws of Victoria, Australia. Questions about a booking should be directed to the selected Service Centre.