Who this notice applies to
This notice applies to the Glory EV Group service booking platform and the participating BYD Service Centre you select. The selected Service Centre may also provide additional privacy information where it operates as a separate legal entity.
Information we collect
We may collect your name, telephone number, email address, vehicle registration, VIN, year, model, transmission, variant, in-service date, odometer reading, requested services, booking time, selected Service Centre, transport preferences and communications about the booking.
If you request a loan vehicle, we may also collect driver licence, age and eligibility information required for the applicable loan agreement and insurance arrangements.
Why we collect and use it
- Identify you and match your vehicle with existing customer or service records.
- Create, confirm, manage, reschedule or cancel your appointment.
- Assess service requirements, prepare estimates and obtain approval for additional work.
- Arrange courtesy transport, a complimentary loan vehicle or a rental vehicle request.
- Administer warranty, recall, roadside assistance and manufacturer programs.
- Protect the booking platform and meet legal and record-keeping obligations.
Existing-customer search
Your telephone number, email address or vehicle registration may be used to locate a matching booking or vehicle. We may ask you to verify your identity before displaying or changing customer information.
Loan and rental vehicles
A complimentary loan vehicle is subject to availability, driver eligibility and a separate loan agreement. If you choose Rental Car and continue to rental.gloryevgroup.com.au, information entered on that website is handled under the rental provider's terms and privacy notice.
Marketing and your choices
Booking confirmations, appointment reminders, approvals and vehicle-status updates are operational communications. Promotional marketing is separate, optional and not pre-selected. You may unsubscribe from promotional communications at any time.
You may request access to or correction of personal information we hold about you, or make a privacy complaint. We may need to verify your identity before processing a request.
Security and retention
We take reasonable steps to protect personal information and retain it only for as long as reasonably required for booking, service, safety, warranty and legal purposes. Booking progress and recent references may be stored on your device so you can continue or manage a booking.
Contact
Privacy Officer, Glory EV Group
904 Mountain Highway
Bayswater
For booking-specific requests, contact the selected Service Centre using the details shown in your booking confirmation.